Toll-Free Number Service Provider in India

Connect Better. Convert Faster. Stay Always Available.

Make your business more accessible, professional, and customer-friendly with our Toll-Free Number Services. At Smart5SMS, we provide dedicated 1800 toll-free numbers that allow your customers to call you without any cost—creating a seamless communication experience while enhancing your brand’s trust and reach.

  • Boosts customer trust & brand image
  • Ensures 24/7 business availability
  • Increases inbound calls & leads
  • Zero cost for callers – more engagement
Veiw Packages
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How Toll-Free Numbers Work – And Why Your Business Needs One

Let Your Customers Call for Free—Grow Your Business Effortlessly!

Make it easier for your customers to reach you—without costing them a single rupee. With Smart5SMS’s Toll-Free Number service, your business becomes instantly more accessible, trustworthy, and professional. Whether you’re running a customer support center, launching a marketing campaign, or collecting leads, a 1800 number ensures you never miss a call or opportunity. Backed by advanced call routing, real-time analytics, and IVR integration, our solution helps you stay connected 24/7 while enhancing customer satisfaction and brand credibility.

5000
+
Businesses Trust Smart5SMS’s Toll-Free Numbers to Stay Connected and Grow Smarter
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    Your Trusted Partner for Toll-Free IVR Services in India

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    Reliable Toll-Free. Smarter Customer Connections.

Smart5SMS – Comprehensive Toll-Free IVR Solutions for Effortless Call Handling

Smart5SMS offers powerful and fully customizable Toll-Free IVR solutions designed to simplify and automate your business communication. With our 1800 numbers integrated with advanced IVR technology, your customers can easily reach the right department without long wait times or confusion. Whether it's routing support calls, handling high-volume inquiries, or enabling 24/7 customer service, our system ensures every call is answered and managed efficiently. From startups to enterprises, Smart5SMS empowers businesses with reliable, scalable, and professional toll-free IVR services that improve customer satisfaction and never miss an opportunity.

SERVICES

How Business Toll-Free
Service Works

Customer Calls Your 1800 Toll-Free Number

Once your toll-free number is live, it becomes a direct communication channel for customers across India. Customers can call you for inquiries, support, sales, or feedback—without worrying about call charges.

Smart5SMS IVR System Takes Over

The call is routed through our intelligent Interactive Voice Response (IVR) system. This system plays a custom greeting or welcome message and provides the caller with options (e.g., “Press 1 for Sales, 2 for Support”).

Call Routing Based on Input

Depending on what the caller selects, the system routes the call to the right agent, team, or department—be it a mobile phone, landline, or call center extension. You can even set up multi-level IVR menus to guide callers through complex workflows.

Real-Time Call Tracking & Management

All calls are tracked, logged, and optionally recorded. You can view detailed analytics in real-time—see who called, when, how long the call lasted, what options were selected, and whether the issue was resolved.

Missed Call Alerts & Call Reports

If a call is missed or disconnected, the system captures it instantly and can trigger automated SMS alerts, call-back tasks, or CRM follow-ups. You’ll never miss a lead or service request again.

Benefits

Benefits of Toll-Free Numbers
for Your Business

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Boosts Customer Trust & Brand Image

Having a toll-free number instantly boosts your brand’s credibility. It shows customers that you value accessibility and professional service, making your business appear more established and trustworthy—no matter its size.

Why It Builds Trust:

  • Professional Appearance
  • Nationwide Reach
  • Customer-Friendlyr
  • Brand Consistency
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Increases Inbound Calls & Leads

Toll-free numbers eliminate cost barriers for customers, leading to higher call volumes. Whether for support or sales, a 1800 number gives you more chances to engage, convert, and grow your business.

Key Elements:

  • No call charges for customers = more calls
  • Higher response rates from ads and campaigns
  • Great for lead generation and customer inquiries
  • Ideal for sales, support, and feedback lines
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Ensures 24/7 Availability

With a toll-free number powered by Smart IVR and call forwarding, your business stays accessible 24/7—even on weekends and holidays. This ensures continuous customer support and maximizes every opportunity to engage or convert.

Key Elements:

  • Customers can reach you anytime, from anywhere
  • Capture leads even after office hours
  • Auto-routing to available agents or voicemail
  • Builds reliability and enhances customer experience
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Tracks & Improves Performance

A toll-free number from Smart5SMS gives you valuable insights through real-time analytics and call recordings. Monitor performance, track interactions, and make informed decisions to boost efficiency and improve customer experience.

Key Elements:

  • Real-time call logs and performance reports
  • Monitor call volumes, durations, and outcomes
  • Identify peak hours and optimize staffing
  • Use call recordings for training and quality control

Smart5SMS – Business Toll-Free Numbers That Drive Results

Seamless Toll-Free Solutions for Smarter Customer Engagement

Based in Bhubaneswar, Odisha, Smart5SMS offers reliable toll-free number services with smart IVR, real-time analytics, and 24/7 availability—helping you connect with customers across India at no cost to them.

Whether you're a startup or enterprise, our 1800 number solutions improve customer experience, manage high call volumes, and build a national presence with ease.

Choose Your Packages

Toll Free Numbers Packages

STARTER

  • free minutes - 1000
  • additional call rates - 120 minute
Purchase Plan

PROFESSIONAL

  • free minutes - 2000
  • additional call rates -120 minute
Purchase Plan
ENTERPRISE(CUSTOM)

Premium Plan

  • free minutes - Unlimited
  • additional call rates - Unlimited
Purchase Plan
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Features

Features of Toll-Free Number
Services by Smart5SMS

1800 Toll-Free Access

Give your customers the freedom to contact you without any cost. A toll-free number (usually beginning with 1800 in India) makes it easy for customers to reach out, boosting your call volume, engagement, and overall customer satisfaction.

Call Routing & Forwarding

Ensure every call reaches the right person or department. With intelligent call routing, incoming calls can be directed to agents based on location, department, time of day, or even agent availability. Whether it’s mobile, landline, or a support center—calls go where they need to, automatically.

Multi-Level IVR (Interactive Voice Response)

Enhance the caller experience with a smart, multi-layered IVR system. Greet callers professionally and allow them to choose from voice menu options such as "Press 1 for Sales, 2 for Support..."—saving time and ensuring smoother communication.

Real-Time Call Analytics & Dashboard

Gain complete visibility into your call performance. Our system offers real-time insights including number of calls received, duration, missed calls, call sources, agent response time, and more. Use this data to improve customer service and team productivity.

Call Recording & Logs

Keep track of all conversations. Every inbound call can be recorded, stored, and reviewed later. These recordings are essential for quality control, compliance, dispute resolution, and team training.

CRM & API Integration

Integrate your toll-free system with your existing CRM tools like Zoho, HubSpot, Salesforce, or custom platforms. Capture leads, assign tickets, and automate follow-ups—ensuring a connected and productive sales or support process.

Missed Call Alerts & Notifications

Never miss a lead. If a call is dropped or missed, the system instantly notifies you via SMS, email, or dashboard alerts. This ensures that every potential opportunity is followed up promptly.

Custom Greetings & Voice Prompts

Build a branded experience from the first “Hello.” Customize welcome messages, hold music, and voice prompts to reflect your company’s tone, professionalism, and values. You can even use regional languages for better localization.

Cloud-Based & Fully Scalable

No hardware. No maintenance. Our cloud-hosted toll-free solution means faster setup, lower costs, and easier management. Whether you're a startup or an enterprise, you can scale your plan as your business grows—without disruption.

📞 Need to Buy a Toll-Free Number in India?

Buy your toll-free number today and enhance your brand’s accessibility at the lowest cost in the industry.

Contact Us
Need

Why Does Your Business Need a Toll-Free Number?

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Nationwide Reach with One Number

A single toll-free number connects you to customers across India, helping expand your business without needing multiple local lines.

Better Customer Experience

With IVR menus, call routing, and custom greetings, customers enjoy quick, hassle-free support every time they call.

Supports Marketing Campaigns

Use toll-free numbers in ads to track campaign performance and understand which channels drive the most leads.

Scales with Your Business Growth

Easily handle growing call volumes, add departments, or integrate with your CRM as your business expands.

Work Flow

How We Work with You for
Toll-Free Servicess

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Choose Your Number

Pick a custom toll-free number that fits your brand.

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Quick Setup

We activate your number with smart call routing & IVR.

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Go Live

Start receiving customer calls instantly, nationwide.

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Track & Support

Get call analytics and 24/7 technical support.

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Choose Your Number

Pick a custom toll-free number that fits your brand.

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Quick Setup

We activate your number with smart call routing & IVR.

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Go Live

Start receiving customer calls instantly, nationwide.

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Track & Support

Get call analytics and 24/7 technical support.

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12+ We’ve years
of experience

Why Us

Why Choose Smart5SMS for IVR Services?

  • Trusted by 5000+ Businesses:Smart5SMS is a preferred choice for companies across India—big and small.
  • Instant Activation & Easy Setup:Get your toll-free number up and running with zero downtime and no technical hassle.
  • Intelligent IVR Integration: Custom IVR menus ensure every caller reaches the right department effortlessly.
  • Real-Time Analytics & Call Logs:Track, record, and analyze calls through a powerful live dashboard.
  • CRM & API Integration:: Connect your toll-free system with existing CRMs and tools for smarter workflows.
  • Call Recording & Monitoring: Improve quality and service through call recordings and performance tracking.

Have Questions?
We're Here to Help!

If you need more details or assistance, feel free to reach out.
Our team is always ready to chat and provide the support you need.

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Frequently Asked Questions

Can’t find what you are looking for? We would like to chat with you.

A toll-free number (like 1800 numbers in India) allows customers to call your business without being charged. The business covers the cost of incoming calls.

When someone dials your 1800 number, the call is routed through a cloud-based system with IVR, which directs the caller to the right department or agent.

Yes, toll-free numbers can be accessed from anywhere in India, making them ideal for businesses with a national customer base.

They boost brand credibility, increase customer calls, provide 24/7 accessibility, and offer call tracking and analytics.

Absolutely. You can set custom greetings, voice menus (e.g., "Press 1 for Sales"), and call routing as per your business structure.

No physical setup is required. Toll-free numbers by Smart5SMS are cloud-based and can be activated and managed online.

Yes, incoming calls can be forwarded to any mobile, landline, or call center as per your settings.